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Bourn Surgery
FacebookBook An Appointment
Speak to a pharmacist
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Self Care Advice
You can often sort your own health issues without needing to see us
The NHS website, Patient.co.uk and the Health & Care Video Library are three excellent websites you can use free of charge.
They have powerful search functions so you can find what you need quickly.
Use accuRx
accuRx is the preferred way to contact the surgery for advice from a doctor that is not so urgent that it needs to be dealt with on the day
This frees up the phone lines for urgent cases and allows the GPs to triage requests to be dealt with in the most appropriate way/by the most suitable person.
accuRx is usually on during normal surgery opening hours (8am-6.30pm Monday- Friday excluding bank holidays) however at times of unprecedented demand we switch it off early to prevent us becoming overwhelmed. If the accuRx button is not visible then please try again the following morning.
Book a Routine Appointment
Appointments may also be made online, by telephoning or by calling in at the surgery.
Evening and Weekend Appointments
We are now offering evening and weekend appointments with a GP or nurse as part of Extended GP Opening hours.
These are for routine, non-urgent issues. You can find our more on the Cambs GP Network website
You must call and book an appointment at reception.
Requesting a Home Visit
Home visits are only indicated for patients who are unable to attend the surgery. This would generally be those patients who are ordinarily housebound and unable to leave the house.
If you are too ill to come to the surgery, a home visit can be requested by phoning the surgery before 10.00am, giving details of the illness. Home visit requests are triaged by the duty doctor to assess appropriateness prior to visiting.
We work closely with the Cambridgeshire Joint Emergency Team (JET) who are commissioned to provide urgent medical assessments for housebound unwell patients and those with sudden worsening of chronic health conditions.
Chaperones
Bourn Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and that the safety of ever
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.
When to request your chaperone
Wherever possible we would ask you to make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also occasionally request a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you have any questions or comments regarding this policy, please contact Tracey Wilson Practice Manager. Tel 01954 718772
Translation and Interpreting
The practice uses a local company called DA Languages to provide a translation and interpreting service to our patients.
All of their interpreters specialise in at least one discipline i.e Health to ensure you get an accurate service.
DA Languages offer high quality language services in over 100 languages including:
- Telephone interpreting
- British Sign Language (BSL) interpreting
- Translation
If you require a translator please speak to the receptionist when booking your appointment and we can arrange for one to be available.
Cancel Your Appointment
We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us on 01954 719313 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively you can cancel your appointment online using SystmOnline or The NHS App if you are signed up to the service.
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources
Please don’t book an appointment for…
GP surgeries are increasingly under pressure. You can help us use our appointments wisely.
Please don’t book GP appointments for:
- Blue Badge Applications – no GP input is needed. Please see the Cambridgeshire County Council website or call 0345 045 5204.
- Support with DWP appeals
- Sick notes for school absences – schools should accept a note form the child’s parent or guardian.
If you need medical information to help complete paperwork please ask at reception. The practice can provide you with a basic summary of your medical record or online access to your records.
If you need a more detailed report there is a practice charge for this service. Please contact reception to discuss your needs.
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening